The idea of brand building is to create a identity for yourself among many others. While most organizations attempt to create a individual brand for themselves only those survive who make a promise that is attractive and have goods to deliver the promise.
In this cake theory we see that the creamy layer is the communications efforts taken by the management to attract new customers and the promise made in communication is to be satisfied by the product; people & process. You can learn more on this here.
1 comment:
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